CUSTOMER LOG IN | CALENDAR | SPOT TV | MEMBER BENEFITS | POLICIES 

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2021 CALENDAR OF EVENTS AND PROGRAMS

SPOT TV

Spot TV is a new way of viewing your child in class without having to be in the facility. Parents (even grandparents) can enjoy a password protected view of your child's specific class. The link to your child's class is in our password protected parent portal and can be easily viewed by downloading the SPOT TV app. Classes can not be recorded and screen shots can not be taken for the security of all our kids. GymStars' Spot TV allows for live viewing of your kids so you don't miss that perfect handstand, cartwheel or floor routine. Plus, physical distancing can be adhered to within the gym, keeping everyone healthy and safe. Spot TV is offered as part of the member benefits. There is no extra fee. 

First, download the Spot TV app from Google Play or the App Store. Once installed, log in to your parent portal and see the new option for live viewing of your child's class. It's that easy.

MEMBER BENEFITS

Trial Class for first time students
We recognize that kids don’t know what they like or don’t like until they try it. With that knowledge in mind, we offer all first time participants a trial class in any GymStars program. To maintain the highest level of quality, our Trial Classes are fee based. As an incentive, we will apply the cost of the Trial Class towards the student’s first month’s tuition provided they register for class the same day as the Trial Class. Trial Classes are based on class availability.

20% Family / Multi-Class Discount
At GymStars, ONLY the most expensive tuition in your immediate family pays full tuition. ALL lesser tuitions from your immediate family are discounted 20%! (Not available for certain programs. See front desk for details).

Class Sizes
Our Students receive personal attention due to our Student/Coach ratios:
StarBurst Program: StarBabies: 12:1 StarCruisers: 6:1 StarLites: 6:1 StarBrites: 6:1 Shooting Stars: 6:1 Shining Stars: 6:1
Rising Stars Rec. 8:1 Tumbling: 10:1 Cheer Rec. 8:1 to 10:1 Dance: ranges 8:1 up to 15:1

Joining a class after the month commences
Our programs are structured so that any child can join at any time and not be left behind. (See front desk in reference to Dance).

Changing classes mid-month
In a multi-sport facility we know that kids will change their minds from time to time, therefore, we will gladly accommodate class change requests (assuming there is a vacancy in your desired class).

20% Birthday Discount to all GymStars members
GymStars offers the World’s Greatest Birthday Party. To make it even better, we offer a 20% discount off of the package price to all GymStars families.

Annual Participation Award
To recognize those students who have worked hard and “stuck with it” over the long period of time, we award them with a Trophy. To qualify your child must be enrolled continuously for 12 months in any of our programs. We have different awards for every year they are continuously enrolled. Example: 1st year trophy, 2nd year bigger trophy… The award will be presented during class. We will send you’re a note to remind you so your child can invite family and friends.

Referral reward
$15.00 For Referring a Friend
We want to thank you for referring your family and friends and what better way than with a $15.00 Referral Reward.
Here is how it works:

• Each time you tell someone about GymStars and they enroll in one of your many programs, you will receive a $15.00 reward.
• There is no limit to how many rewards you can receive.
• Just ask your friend to write your name in the “How did you hear about us?” box on the registration form. Just like that, you get the $15.00 reward put on your account. The reward is good towards your next months tuition.
• To be eligible, the family you referred must be new to GymStars and your child must be currently enrolled.
• Must be a member in good standing to receive the referral reward.

Kids' Play Night Discounts
Sign up by the Wednesday BEFORE the event and receive a discount!
GymStars members get an additional $2 off (approximately).
Siblings get a 20% discount!
Discounts are always applied to the lower KPN price.
Kids' Play Night Club Card. Reserve 5 spots at KPN and get your 6th spot for free!

We offer our members free wireless (password protected) internet access. Ask the front desk for details.

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POLICIES

MONTHLY TUITION

First and foremost, there are no long term contracts. We have structured our program so your child can enroll in class at any time on a month to month basis. The number of classes will vary month to month depending on the area’s school calendars and holidays which necessarily means your child may have 3 classes one month, 4 the next or 5 in another. Regardless, we guarantee 48 classes during our “Gym” year from September to August. If your child’s class meets 5 times in one month, we will not charge extra. Consequently, if your child’s class meets 3 times in one month, due to holidays, you will not receive a credit or make up.

PAYMENT SPECIFICS

Full payment is required with registration. Tuition payments by check can be mailed or dropped off in our payment box at the front desk. Master Card, Visa, Discover and American Express can be used at the front desk or over the phone. Debit Cards can be used at the front desk. We do not accept Money Orders.
Tuition is due on the 15th of the prior month. A $15.00 late charge per participant will be charged and is immediately due if payment is received after the last day of the month. Example: November tuition is due October 15th and late after October 31st.
We offer the Convenient Option of Auto Pay:

• Due date is the 15th of the preceding month.
• If you choose to pay your balance manually you must do so by the 15th of the preceding month. If you have a balance on your account as of the 16th of the preceding month we will engage the Auto Pay System. You will notice your automatic payment debit or charge between the 17th and the 20th (see example).
• You can choose between debiting your bank checking or debiting your Visa or Master Card Debit Card or charging on your Visa, Master Card, Discover or American Express card.
• If the due date falls on a weekend or holiday we process the debit or charge on the previous business day. (See example).
• (Example: if the 20th falls on a Monday and that day is a holiday or a closed day for GymStars we will process the Auto Pay on the previous business day which would be Friday the 17th. In this example, to avoid the Auto Pay you must pay your account in full by the 15th.)
• You are responsible to make sure we have the correct bank account information or a credit card on file that is not expired and has charging or debit privileges.
• It is easy to update the card information. Log on to your Portal and follow the instructions or give us a call or stop by our front desk and fill out a form. Please allow 15 days for processing changes on your auto pay.
• Should your bank decline the debit or your card company decline the charge or debit a $30.00 fee will be charged to your account and is immediately due. At this time you must pay your account current. The system will attempt to process your auto pay several times prior to the end of the month.
• If your account is not paid in full by the end of the month a $15.00 per child late fee will be added to your account. Your account balance will be immediately due and payable. The system will attempt to process your auto pay one more time between the 1st and the 5th. If you still have a balance your child will be un-enrolled from class. (To avoid this please call us to make satisfactory payment arrangements prior to the end of the month.)

ANNUAL MEMBERSHIP ADMINISTRATION FEE

The Annual Membership & Administration Fee allows GymStars to operate without any long term contracts. Applies to immediate family only. This fee is due upon initial registration and each following year on the participants anniversary month. Membership costs differ by location. Please contact your desired location for current rates.

DROPPING

A 30 day written notice is all that is required; with medical reasons being the only exception, (see below). The 30 day notice begins upon receipt of the written notice. ORAL DROP NOTICES ARE NOT ACCEPTABLE. If a 30 day written notice is not received, you will receive a final bill for one month’s tuition charge. Drop notice forms are available at the front counter.

MEDICAL REASONS for dropping a class

For medical situations validated by a written acknowledgement from a licensed medical practitioner, you will be granted a credit prorated from THE DAY WE RECEIVE the written acknowledgement.
A retroactive request for medical credit cannot be granted, as it eliminates our opportunity to fill the vacated class spot.

MAKE UPS

Tuition pays for your child’s spot in their class. We know how hectic family schedules can become. As a courtesy, GymStars desires to offer two make-ups per month when doing so does NOT INTERRUPT the safety or quality of classes. All make ups must be completed within one month from date of absence. Please call the Office to schedule make-ups. Make up procedures vary program to program, depending on safety concerns, space, equipment, and teaching ratios. NOTE that a program’s particular make-up policy is already factored into that program’s tuition amount. The gym is closed from time to time for holidays. These days are factored into the tuition averaged out over the year. GymStars reserves the right to refuse to offer a make-up if we feel it will degrade the experience of those children who have registered for and paid for that class. Make-ups are not intended for Developmental and Competitive Students.

GENERAL RULES

Safety always comes first and we need your help.

What to wear to class:

• Gymnastics: Girls should wear a leotard. Boys should wear a t-shirt or step-in and gym shorts. Participants should be bare foot while in class.
• Cheer: Participants should wear a t-shirt, gym shorts, and clean tennis shoes (preferably gym only shoes). Dance: See Instructor
• Karate: Participants need to wear their Gi. Participants should be bare foot while in class
• No loose or baggy clothing
• No Jewelry
• No gum in the facility
• No food or drink in the gym area
• Leave valuables at home, we are not responsible for lost or stolen items
• Parents are welcome to watch classes from the designated viewing areas. (Competitive Parents please refer to the specific competitive sport handbook).

 Restricted and Public Use areas:

• Only students and staff members are allowed in the gym areas. (Except parents enrolled in Parent Participation classes).
• Only students and athletes who are enrolled in a class may be on the equipment.
• Please do not allow small children, not enrolled, on the workout floor.
• Please do not leave your young children unattended in the viewing area.
• For Safety Reasons, Please do not communicate verbally or otherwise to your child or their coach while they are training.
• Please do not allow your child to climb or play on chairs, furniture, counter, railing and Pro Shop.
• Please re-hang any apparel you may have looked at.
• Only staff members are allowed behind the counter.
• Please be considerate of others and pick up any mess made by you or your child.
• No Smoking! (Smoking is prohibited in and around the facility).
• Please do not allow your child to cross the parking lot by themselves.
• Please be on time when picking up your child from class.

PHOTOGRAPH AND VIDEO RECORDING

Here at GymStars, we take security and safety seriously. Therefore, if you would like to video or photograph your student in class, please visit the front desk first for a Video & Photo Pass. PLEASE NO FLASH OR VIDEO LIGHTS. It disorients the students on the bars and beam when there is a sudden flash or bright lights.
*Please refer to the class information for specific rules for the students. We ask that the Competitive and Developmental Athletes also refer to their team handbook.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANY PERSON.

All of these policies are for GymStars Stockton, only. The Modesto GymStars facility has their own policies. For their information call 209.549.1919